Shipping Policy
SHIPPING POLICY
Thank you for shopping with Radarkitty. Below you will find everything you need to know about how and when your order will reach you.
WHERE WE DELIVER
We currently deliver to addresses within the United Kingdom only. This includes England, Scotland, Wales and Northern Ireland. We are unable to accept orders for delivery outside the UK at this time.
SHIPPING OPTIONS
We offer two delivery options at checkout.
Free Standard Delivery
Cost: Free on all orders
Delivery time: 4 to 5 business days
Insured Express Delivery
Cost: £2.95
Delivery time: 3 to 5 business days
Your parcel is insured while in transit, giving you extra peace of mind in case it is lost or damaged on the way.
ORDER PROCESSING
We process orders on business days, Monday to Friday. Business days do not include weekends or UK bank holidays. Orders placed after 12:00 noon (UK time), on a weekend or on a bank holiday will be processed on the next business day.
Please note that delivery times are estimates and are counted from the day your order is dispatched. During busy periods such as Black Friday and Christmas, or due to weather and courier delays, deliveries may occasionally take a little longer. Deliveries to some remote areas, including the Scottish Highlands, Northern Ireland and the islands, may also need an extra day or two.
ORDER CONFIRMATION AND TRACKING
After placing your order, you will receive an order confirmation by email. As soon as your parcel leaves us, we will send you a shipping confirmation with a tracking number so you can follow your delivery.
If you have not received a confirmation email, please check your spam or junk folder before getting in touch.
PRICES, TAXES AND DUTIES
All prices on radarkitty.com are shown in British pounds (GBP). As we only ship within the UK, there are no customs fees or import duties to pay on delivery.
CHANGING OR CANCELLING YOUR ORDER
Please double check your delivery address before completing your order. If you need to change your address or cancel your order, contact us as soon as possible at info@radarkitty.com with your order number. Once your order has been dispatched, we cannot guarantee that changes can be made.
FAILED DELIVERIES AND RETURNED PARCELS
If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange redelivery. Additional postage may be charged for sending the parcel again.
LOST OR DAMAGED PARCELS
If your parcel has not arrived within the expected delivery time, or if it arrives damaged, please contact us at info@radarkitty.com with your order number. For damaged parcels, please include a photo of the parcel and the items. We will look into it with the courier and help you as quickly as we can. Orders sent with Insured Express Delivery are covered by insurance against loss or damage in transit.
YOUR STATUTORY RIGHTS
Your goods remain our responsibility until they have been delivered to you. This policy does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.
CONTACT US
If you have any questions about shipping, we are happy to help.
NYTWEAR LTD (trading as Radarkitty)
111 New Union Street, Coventry, CV1 2NT, United Kingdom
Email: info@radarkitty.com
Phone: +44 7512 948596