Returns & Refunds
RETURNS AND REFUNDS
We want you to love your new pyjamas. If something isn't quite right, this page explains how to return or exchange your order and how refunds work.
YOUR RIGHT TO CANCEL
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days, starting from the day after you receive your items. You don't need to give a reason.
To cancel, simply email us at info@radarkitty.com within the 14 day period with your order number and the items you want to return. After telling us, you then have a further 14 days to send the items back to us.
BEFORE YOU SEND SOMETHING BACK
Check the size guide. Each product page includes size information. If you are unsure which size to choose, feel free to email us before ordering and we will help you pick.
Try items on carefully. Please try your pyjamas on over underwear and keep the labels and tags attached until you are sure you want to keep them.
Keep the packaging. Hold on to the original packaging until you have decided to keep your order. This makes sending items back much easier.
CONDITION OF RETURNED ITEMS
Items should be returned unworn, unwashed and in their original condition with all labels and tags still attached, ideally in the original packaging. You may handle and try on items just as you would in a shop. If an item has been worn, washed or damaged beyond what is needed to check it, we may reduce your refund to reflect the loss in value.
ITEMS WE CANNOT ACCEPT FOR RETURN
For hygiene reasons, we cannot accept returns of items that were delivered in sealed packaging if the seal has been opened after delivery. Items made to your personal specifications are also excluded from the right to cancel.
HOW TO RETURN YOUR ORDER
1. Email us at info@radarkitty.com with your order number and the items you would like to return or exchange.
2. We will reply with our returns address and any further instructions.
3. Pack the items securely and include your order number or delivery note inside the parcel.
4. Send your parcel back to us. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for returns that do not reach us.
Please send each order back in a separate parcel.
RETURN SHIPPING COSTS
If you are returning an item because you changed your mind or it didn't fit, the cost of return postage is paid by you. If an item is faulty, damaged or not what you ordered, we will cover the return postage.
REFUNDS
Once we have received and checked your return, we will email you to confirm. Your refund will be issued within 14 days of us receiving the items back, or within 14 days of you providing proof that you sent them, whichever comes first.
Refunds are made to your original payment method. If you cancel your whole order, we will also refund the standard delivery cost you paid. If you chose Insured Express Delivery, we will refund the amount equal to our standard delivery option, which is free, so the £2.95 express charge is not refunded.
Depending on your bank or card provider, it may take a few extra working days for the refund to show in your account. If you have not received your refund after this time, please get in touch with us at info@radarkitty.com.
EXCHANGES
Would you prefer a different size or colour? Just email us with your order number and the item you would like instead. As long as it is in stock, we will be happy to arrange an exchange for you.
STORE CREDIT
If you would prefer store credit instead of a refund, just let us know when you contact us and we will issue it for the value of your return.
FAULTY OR DAMAGED ITEMS
If your item arrives faulty, damaged or not as described, please email us at info@radarkitty.com as soon as possible with your order number, a short description of the problem and a photo. Under the Consumer Rights Act 2015, you are entitled to reject faulty goods for a full refund within 30 days of delivery. After 30 days, you are still entitled to a repair or replacement, or in some cases a refund. These statutory rights are in addition to this returns policy and are not affected by it.
QUESTIONS
Your order number can be found in your order confirmation email. If you have any questions about returns, refunds or exchanges, we are happy to help.
NYTWEAR LTD (trading as Radarkitty)
111 New Union Street, Coventry, CV1 2NT, United Kingdom
Email: info@radarkitty.com
Phone: +44 7512 948596